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Privacy policy

Last updated: 19 July 2026

Ourlot is a free product built by a small household, for households. This page sets out, in plain English, what we collect, why, and what rights you have over it. If anything here is unclear, email [email protected]and we'll sort it out.

Who we are

Ourlot (ourlot.uk) is the data controller for the personal data described below. We're a small UK-based project, not a large company — we hold as little data as we can get away with.

What we collect

DataWhy we collect itSource
Name and email addressTo create and secure your account, and to sign you inYou, via Clerk sign-in (Google or email)
Profile photoShown in your household so people know who's whoYour Google account, via Clerk
Household name and membersTo group your trusted businesses togetherYou
Trades and businesses you chooseSo we can remember your plumber, electrician, and so on, and check they're still tradingYou
Basic usage data (pages viewed, actions taken)To understand what's useful and fix what's brokenYour browser, automatically

Account sign-in (Clerk)

We use Clerk, a third-party authentication provider, to handle sign in with Google. Clerk stores your account credentials and session securely on our behalf — we never see or store your password. Clerk's own privacy policy covers how it processes data as our processor; see clerk.com/legal/privacy.

Personalisation

Ourlot remembers the businesses you choose and the household you belong to so it can show you the right lot, alert you if a business stops trading, and suggest replacements. This personalisation only uses the data you and your household members give us directly — we don't buy in or infer data from anywhere else.

Companies House checks

To keep your lot honest, we periodically check the trading status of businesses you've added against public Companies House records. This uses the business's public company details, not your personal data.

How long we keep data

We keep your account and household data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where we're required to keep it for legal reasons.

Who we share data with

We don't sell your data, and we don't share it with advertisers. We use a small number of processors to run the service:

  • Clerk — authentication and account sign-in
  • Our hosting and database providers — to run the app

Each of these is bound by a data processing agreement and may only use your data to provide their service to us.

Your rights (UK GDPR)

As a UK resident, you have the right to:

  • Access a copy of the personal data we hold about you
  • Export your data in a portable format
  • Correct inaccurate data
  • Delete your account and personal data
  • Object to or restrict certain processing
  • Complainto the Information Commissioner's Office (ICO) if you think we've got something wrong

You can request an export or deletion of your data any time from your account settings, or by emailing [email protected]. We'll respond within 30 days.

Cookies

Ourlot uses only the cookies needed to keep you signed in and remember your session — nothing for advertising or tracking. See our cookie notice for details.

Changes to this policy

If we change how we handle your data, we'll update this page and change the date at the top. Significant changes will be announced to account holders directly.

Contact

Questions, requests, or complaints: [email protected]